We recommend measuring your dog carefully and referring to our size guide before ordering. Every dog is unique, so fit may vary depending on body shape, coat and proportions. If your dog is between sizes, we suggest sizing up for comfort.

Yes. Our harnesses are designed to be fully adjustable to suit a range of body shapes and to allow for growth, layering, or seasonal coat changes.

We encourage you to carefully review our size guide and product measurements before placing your order. If your item isn't quite the right fit, we offer size exchanges on eligible sized products.

If your requested size is temporarily unavailable, we'll provide store credit until your preferred size becomes available in a future restock. If the item has been discontinued and won't be restocked, we'll happily offer you a refund or store credit, whichever you prefer.

Please note that one-size accessories (including leads, bandanas and other one-size items) are not eligible for size exchanges.

To protect the hardware and maintain the longevity of the harness, hand washing is recommended.

For best care:

• Hand wash in cold water
• Use a mild detergent
• Rinse thoroughly
• Air dry only

Metal hardware may cause damage if not secured inside a laundry bag during machine washing.

We're excited to be expanding our harness size range, with XS–L available across both our Soft Harness and No-Pull Harness in upcoming collections.

For our current range, please refer to the sizing options listed on each product page, as available sizes may vary by style.

Our upcoming dog and women's clothing will feature its own dedicated size ranges, which will be available closer to launch.

If you're ever unsure which size is right for you, we are here to help you.

Yes. Our harnesses are designed to be water-friendly and suitable for swimming, beach days, and wet-weather adventures. They’re made with neoprene and other materials that can handle getting wet while remaining comfortable for your dog.

We do recommend rinsing with fresh water after swimming in saltwater or chlorinated pools.

Our manufacturers run a thorough and careful quality check, and we also complete our own checks before sending your order. However, if you do happen to receive an item that is damaged, faulty, or incorrect, please contact us within 7 days of delivery at hello@shoplovealfie.com with:

• Your order number
  
• Clear photos of the issue
  
• A brief description of the concern
  

Once reviewed, we will discuss the best resolution with you, which may include:

• A replacement item (subject to availability)
  
• Store credit for a future release
  
• A refund, where appropriate
  

To be eligible for a return or exchange, items must be unworn, with tags attached, and in their original packaging (except for brief try-on/size checking).

Items deemed faulty must not be worn beyond this and must be returned in original condition where requested.

You’ll receive an order confirmation email shortly after placing your order.

Once your order is prepared for dispatch, you’ll receive a shipping confirmation email with tracking details.

Shipping and dispatch timeframes may vary depending on the collection or release type, and any estimated timelines will always be outlined on the relevant product page.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.

As this release is offered via pre-order, tracking won’t be available straight away. Orders will be prepared for dispatch once the ordering window has closed, and we’ll begin dispatching within the estimated timeframe of up to 10 weeks (for our first release).

If you haven’t received tracking yet, it simply means your order is still being prepared and isn’t ready to send just yet.

If you have any questions or would like an update, please contact us at hello@shoplovealfie.com — we’re always happy to help.

International orders may be subject to customs duties, import taxes, tariffs, or additional fees charged by your local government.

These charges are not included in your order total and are the responsibility of the customer, unless otherwise stated.

Love Alfie is not responsible for customs processing delays or additional charges incurred upon delivery.

US orders: Pricing already reflects international import costs and compliance requirements. Orders are shipped with duties handled prior to entry, supporting smooth customs clearance with no surprise fees on delivery.

We don't offer refunds for change of mind. However, we do provide size exchanges on eligible sized products to help ensure the perfect fit for your pup.

We encourage you to carefully review the size guide and product measurements before placing your order. If you're unsure which size is right for your dog, we're always happy to help.

If your requested size is temporarily unavailable, we'll provide store credit until your preferred size becomes available in a future restock. If the item has been discontinued and won't be restocked, we'll happily offer you a refund or store credit, whichever you prefer.

Please note that size exchanges apply to eligible sized products only. One-size accessories (including leads, bandanas and other one-size items) are not eligible for size exchanges.

If your item arrives faulty, damaged or incorrect, please contact us at hello@shoplovealfie.com within 7 days of delivery so we can arrange a refund, exchange or store credit.