Returns & Exchanges
At Love Alfie, we design thoughtful, elevated pieces for life with your dog.
Whilst we don't offer refunds for change of mind, we of course provide size exchanges to help ensure you find the perfect fit for your pup.
We encourage you to carefully review the size guide and product details on each product page before placing your order.
If you are unsure about sizing, please contact us at hello@shoplovealfie.com prior to purchasing — we’re always happy to support you.
If your item isn't quite the right fit, please get in touch and we'll be happy to help you arrange a size exchange as quickly as possible.
- Size exchanges apply on eligible sized products only.
- One-size accessories (including leads and bandanas) are not eligible for size exchanges, so we kindly ask that you check measurements carefully before purchasing.
- If your requested size is temporarily unavailable, we'll provide you with store credit for the value of your item, which can be used once your preferred size is restocked.
- If the item has been discontinued and won't be restocked, we'll happily offer you a refund or store credit, whichever you prefer.
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at hello@shoplovealfie.com with:
- Your order number
- Clear photos of the issue
- A brief description of the concern
Once reviewed, we will discuss the best resolution with you, which may include:
- A replacement item (subject to availability)
- Store credit for a future release
- A refund, where appropriate
To be eligible for a return or exchange, items must be unworn, with tags attached, and in their original packaging (except for brief try-on/size checking).
Please refer carefully to our size guide and product measurements before purchasing.
Customers are responsible for any return shipping costs, handling fees, and any customs charges, duties, or import fees associated with returning an item.
We are not responsible for shipping delays, lost parcels, customs processing delays, or additional charges incurred after your order has been dispatched.
If you have any questions, please reach out to hello@shoplovealfie.com — we’re here to help.
Still have a question?
Whether it's sizing, shipping or anything in between, me and Alfie are here to help. Reach out below and we'll get back to you as soon as we can.
